We want you to feel confident and satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent refund process.
If your product includes a money-back guarantee (as mentioned on the product page), you may request a refund within the guarantee period starting from your date of purchase.
To qualify for a refund:
You must contact our support team within the guarantee window.
Your order details (name, email, order number) must be provided for verification.
To request a refund, please contact us at:
Please include:
Your order number
Your full name
The email used during checkout
The reason for your refund (optional but helps us improve)
Our team will respond within 24–48 hours.
In some cases, you may be required to return the product—opened or unopened—to complete the refund process. If a return is required:
We will provide the return address
Customers are responsible for return shipping charges
A refund is issued once the returned items are received and verified
Refunds may not be granted if:
The request is made after the guarantee period
The product was purchased from an unauthorized seller
The product is damaged due to misuse or mishandling
Once approved, your refund will be issued to your original payment method.
Processing time may take:
3–5 business days for most banks
Up to 10 business days depending on your payment provider
Orders can be cancelled within 12 hours of purchase if they have not yet shipped.
Once shipped, cancellation is no longer possible—but you may request a refund following the policy above.